The marketplace as well as the workplace is increasingly multicultural and diverse. Never before have people been required to work together with colleagues and customers from so many different countries and worldviews.
More products and services are being consumed outside of their country of origin than ever before, thus increasing global competition. In addition, organizations are outsourcing offshore in order to stay competitive. Many functions are being shifted to India, the Philippines, Malaysia, Russia and other countries because of low labor costs, the availability of highly-educated workers and the stabilization of technology.
From the U.S. alone, Forrester Research predicts the migration of 3.3 million service and knowledge-based jobs overseas by the year 2015, 70 percent predicted to move to India.
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